Crazy Hotel Staff

We are staying in the best hotel in town, that doesn't mean much as this is a small town and only a couple of other big places here, so we have to endure a 25 minute ride to and from work everyday, that is if the traffic is good, and we have to tolerate the staff who are bizarre at the best of times and just insane at others, like they cannot organise an early morning call regularly, twice in 3 weeks I have been let down, having to dash about like a drug crazed lunatic in a morning rushing to get the bus. The restaurant is the best place to observe the total craziness here, last night I went with the old scotsman Bill for dinner, he asked for a glass of water with his meal, the waiter brought a glass and when bill picked it up he dropped it down and swore under his breath, I was really puzzled but Bill then said the water was boiling hot, HOT, yes friggin hot, they had brought him a glass of boiling hot water, how could anyone want a glass f hot water with their meal. He called the waiter over and asked him why he had given him hot water, the expression on the bonehead waiter was blank, like he was asking him about particle physics, he was shocked that bill wanted cold water. I ask you is that normal behaviour. The hotel is really nice and clean and the food is not bad but trying to get a meal sorted in under an hour is almost impossible, I have started only having soup of the day as that is pre-prepared and can be pretty quick, This morning the girl was trying to locate the owner of an omelette that had been ordered, there was only 6 of us in the restaurant, how difficult can that be, but she was stood looking round as if she was on a desert island, Bill had to shout her over. Perhaps this part of the country hasn't been developed for so long and these are just the idiots who can speak a bit of English and cannot get a proper job elsewhere, but man it is hard work dealing with them after a long day.